GENERAL TERMS AND CONDITIONS OF SALE

Effective as of 03/06/2026

ARTICLE 1 – Scope

These General Terms and Conditions of Sale (hereinafter "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (hereinafter "Clients" or "Client"), wishing to purchase jewellery offered for sale online (hereinafter "Products") on the website www.aupiho.com.

These GTC are accessible at all times on www.aupiho.com and shall prevail over any other document.

The applicable conditions are those in force on the website at the date the order is placed. By ticking the acceptance box prior to placing an order, the Client acknowledges having read and accepted these GTC.

Unless proven otherwise, data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Client.

The Seller's details are as follows:

MAISON CANALI, simplified joint-stock company (SASU) with a share capital of €1,000, operating under the brand AUPIHO
Registered office: 188 route d'Eyguières, 13200 ARLES, France
RCS Tarascon: 885 394 247
VAT number: FR34 885 394 247
Publication Director: Pauline CANALI
Email: hello@aupiho.com
Phone: +33 6 77 26 72 76
Hosting: OVH

ARTICLE 2 – Products

The main characteristics of the Products, including specifications, illustrations and dimensions, are presented on www.aupiho.com, which the Client is required to read before placing any order.

Product photographs may differ slightly from reality due to the Client's screen settings and lighting conditions during the shoot. They are not contractually binding.

As handcrafted creations, items may show finishing irregularities, differences in format, weight and/or shade inherent to this type of manufacture. These do not constitute major defects and shall not engage the Seller's liability.

A Product available for sale on the Site means it is in stock. A Product with a manufacturing lead time of 3 to 5 weeks is not in stock and must be made before delivery. For fully bespoke jewellery (creations made specifically to the Client's specifications), the lead time is 6 to 8 weeks. The Client is informed of this on the Product page and in their cart.

ARTICLE 3 – Prices

Products are supplied at the prices shown on www.aupiho.com at the time the order is registered. For European Union countries, VAT is included in the displayed price.

Prices are shown in euros inclusive of tax and include:

• Order processing fees
• Preparation and packaging costs, including the jewellery box

Prices do not include shipping and delivery costs, which are charged in addition and calculated prior to placing the order.

The Seller reserves the right to modify prices at any time. Products already ordered are invoiced at the price in effect at the time the order was registered.

An invoice is issued by the Seller and provided to the Client upon delivery of the ordered Products.

ARTICLE 4 – Orders

Orders are placed on www.aupiho.com. The Client selects the desired Products, adds them to the cart, creates an account or logs in, then confirms the order by ticking the GTC acceptance box and clicking "Place my order".

The sale is only considered valid after full payment of the price. The Client must verify the accuracy of the order and report any errors immediately.

The Seller reserves the right to cancel or refuse any order from a Client with whom a dispute exists regarding payment of a previous order.

Cancellation by the Client:

• In-stock jewellery: cancellation possible before dispatch (within 24 hours of placing the order).
• Made-to-order or bespoke jewellery: cancellation possible within one week of order confirmation by the Seller, and only if manufacturing has not yet begun.

Dispatch lead times:

• In-stock jewellery: 3 to 5 business days in France, 5 to 8 business days for other European countries (for orders placed before noon on a business day, with confirmed payment).
• Made-to-order jewellery (manufacturing): 3 to 5 weeks in Europe from order validation.
• Bespoke jewellery (specific creation): 6 to 8 weeks from order validation.

An order confirmation is sent to the Client by email, including an order summary and the delivery and billing addresses.

ARTICLE 5 – Client Account

To place an order, the Client is invited to create a personal account. The Client undertakes to provide accurate and up-to-date information, including their email address.

The Client is solely responsible for the confidentiality of their login credentials. Any use of the account with these credentials is the Client's responsibility.

The Client may request account deletion at any time by emailing hello@aupiho.com. Account deletion results in the deletion of associated personal data, as set out in the Site's Privacy Policy.

Creating an account implies acceptance of these GTC.

ARTICLE 6 – Payment Terms

The Client may pay for their order by the following means:

Credit/debit card payment (CB, Mastercard®, Visa®)
The site uses the secure payment solution Sherlock by LCL bank. Banking information is fully encrypted and protected. The Client's bank details are never stored by the Seller. The Client must ensure they are enrolled in 3D Secure with their bank.

PayPal payment
The Client may pay via their PayPal account. Payment is secured according to PayPal's terms and conditions (www.paypal.com).

Instalment payment via Scalapay
The Client may choose to pay in several interest-free instalments via Scalapay, where this option is available on the Site. Instalment payment is subject to Scalapay's general terms and conditions (www.scalapay.com). In the event of late payment, all outstanding amounts become immediately due.

Bank transfer
The Client has 8 business days from order confirmation to complete the transfer. The order will be cancelled if payment is not received within this period.

Payments made by the Client shall only be considered final upon effective receipt of the amounts due by the Seller.

ARTICLE 7 – Delivery

Deliveries are handled by independent carriers depending on the destination:

• Colissimo (La Poste) – Metropolitan France
• DHL – Metropolitan France for urgent orders, and international destinations
• Bpost – Belgium

Deliveries are made to metropolitan France, Belgium and Europe. For any other destination, a specific request must be sent to the customer service team at hello@aupiho.com, who will provide a quote.

The Product is delivered to the address indicated by the Client at the time of ordering. The Client is notified by email of dispatch and receives a tracking number.

If the Client is absent at the time of delivery, they must contact the carrier directly to arrange a new delivery attempt. If the parcel is returned to the Seller, re-dispatch costs will be borne by the Client.

The Client has 48 hours from delivery to report any anomaly (damaged parcel, non-conforming product) by email to hello@aupiho.com, with supporting photos. After this period, no claim will be accepted.

The transfer of risk of loss and damage occurs at the moment the Client takes physical possession of the Product.

ARTICLE 8 – Transfer of Ownership

Ownership of the Products shall not transfer to the Client until full payment of the price has been received by the Seller, regardless of the delivery date.

ARTICLE 9 – Right of Withdrawal

In accordance with articles L. 221-18 et seq. of the French Consumer Code, the Client has a period of 14 days from receipt of the Product to exercise their right of withdrawal, without having to provide a reason.

To exercise this right, the Client must notify their decision by email to hello@aupiho.com before the deadline expires, using if necessary the withdrawal form in the annex to these GTC.

The Product must be returned in perfect condition, unworn, in its original packaging with all accessories. Return shipping costs are the exclusive responsibility of the Client. It is strongly recommended to send the parcel by registered post with insurance — the Seller cannot be held responsible for loss or damage during the return journey.

The refund will be made within 14 days of receipt and verification of the returned Product, using the same payment method as the original purchase. Initial shipping costs are not refunded.

Exclusions from the right of withdrawal

In accordance with article L. 221-28 3° of the French Consumer Code, the right of withdrawal does not apply to the following Products, which cannot be refunded or exchanged:

• Jewellery made entirely to order according to the Client's personal specifications (unique creation, dimensions, materials chosen on request).
• Collection jewellery that has been personalised with engraving at the Client's request.
• Jewellery that has been resized at the Client's request by AUPIHO's workshops.

These Products, being made to the Client's personal specifications, cannot be returned, refunded or exchanged once the order has been validated and manufacturing has begun.

ARTICLE 10 – Warranties

10.1 Legal warranties

Legal warranty of conformity (articles L. 217-4 et seq. of the French Consumer Code):

"The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from packaging, assembly instructions or installation when this has been made their responsibility under the contract or has been carried out under their responsibility."

This warranty applies for a period of 2 years from delivery of the Product. The Client may choose between repair or replacement of the goods, subject to the conditions provided by law.

Legal warranty against hidden defects (articles 1641 et seq. of the French Civil Code):

"The seller is bound by the warranty for hidden defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have bought it, or would only have given a lower price for it, had they known of them."

10.2 AUPIHO Commercial Warranty

In addition to legal warranties, AUPIHO grants its Clients a voluntary commercial warranty of 1 year from the date of purchase, upon presentation of the purchase invoice. This warranty covers manufacturing defects as assessed by AUPIHO's workshops.

It does not cover: normal wear of the jewellery, tarnishing, rhodium plating, accidental damage and impacts, scratches, modifications or repairs carried out by a third party other than AUPIHO, or resizing performed outside AUPIHO's workshops.

Any external intervention results in the immediate loss of the commercial warranty.

10.3 After-Sales Service (SAV)

• Contact customer service by email at hello@aupiho.com, describing the issue and attaching photos.
• AUPIHO's workshop will assess the jewellery upon receipt.
• If the defect is covered by the warranty, repair is carried out free of charge. If the damage is the Client's responsibility, a quote will be provided before any work begins — no repair will be carried out without the Client's written agreement.
• Shipping costs to AUPIHO's workshops are the exclusive responsibility of the Client in all cases. The parcel must be sent by registered post with signature and insurance to the value of the jewellery. AUPIHO accepts no liability for loss or damage during transit.

If repair is impossible or requires more than 2 months from the date of the claim, the Client may return the Product and receive a refund via the original payment method.

ARTICLE 11 – Liability

The Seller shall not be held liable for damage resulting from improper use of purchased Products. The Seller shall not be considered liable or in default for any delay or failure to perform resulting from a force majeure event (natural disaster, strike, fire, network failure, etc.).

ARTICLE 12 – Intellectual Property

All elements of the website www.aupiho.com (texts, images, visuals, logos, drawings, models, etc.) are the exclusive property of MAISON CANALI and are protected by French intellectual property law. Any reproduction, representation or use, in whole or in part, without the prior written authorisation of the Seller is strictly prohibited and constitutes an infringement punishable under articles L. 335-2 et seq. of the French Intellectual Property Code.

ARTICLE 13 – Personal Data

Personal data collected in connection with orders is processed in accordance with AUPIHO's Privacy Policy, accessible on www.aupiho.com. In accordance with the GDPR, the Client has the right to access, rectify, erase and object to their data by contacting hello@aupiho.com.

ARTICLE 14 – Mediation and Dispute Resolution

In the event of a dispute, the Client is invited to contact AUPIHO's customer service at hello@aupiho.com in the first instance to seek an amicable resolution.

Failing an amicable resolution, EU-based Clients may use the European Online Dispute Resolution platform free of charge:

https://ec.europa.eu/consumers/odr

Clients based in France may also contact the following mediation service:

CM2C – Centre de Médiation et de Conciliation Commerciale
14 rue Saint Jean – 75017 Paris, France
www.cm2c.net

In the absence of an amicable resolution, the dispute shall be submitted to the competent courts in accordance with the rules of French civil procedure.

ARTICLE 15 – Governing Law

These GTC and the transactions arising from them are governed by French law. They are written in French. In the event of translation into one or more languages, only the French text shall prevail in the event of a dispute.

ARTICLE 16 – Severability

If any provision of these GTC is found to be invalid or unenforceable by a competent court, that provision shall be deemed unwritten without affecting the validity of the remaining clauses, which shall remain in full force and effect.

ANNEX – Withdrawal Form

(To be completed and returned only if the Client wishes to withdraw, except for Products excluded from the right of withdrawal under Article 9.)

To the attention of MAISON CANALI – AUPIHO
188 route d'Eyguières, 13200 ARLES, France — hello@aupiho.com

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) below:

Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature (only if submitting this form on paper): ____________________
Date: ____________________

(*) Delete as appropriate.